Cancellation and refund policy

Last updated: August 2026

Each experience carries its own cancellation window, set by the operator running it. The window that applies to you is stated on the experience page and repeated on the quote we send.

The usual pattern

• More than 48 hours before: full refund on most experiences marked free cancellation.
• 24 to 48 hours before: partial charge on many experiences, typically the operator's per-head cost.
• Under 24 hours, or no-show: normally non-refundable, because the operator has already committed the vehicle and staff.
• Timed attraction tickets: usually non-refundable once issued, whatever the notice.

If we or the operator cancel

You choose: a full refund, or a rescheduled date at no extra cost. This includes cancellations for weather or unsafe conditions.

How refunds are paid

Refunds go back to the method you paid with. Bank transfers usually clear in three to five working days; card refunds can take up to ten, depending on your issuer.

How to cancel

Message us on WhatsApp at +91 92593 26865 or email info@primetaxihub.com with your enquiry reference. The time we receive your message is the time we use to work out which window applies.